Our Annual report for the Patient Participation Group (PPG)2012/13 is detailed below. For those of you unaware of this process, the Practice is always actively seeking members to join our virtual PPG. The Practice values your opinion and would like your thoughts on how we can offer you the best care possible. This is the second year we have undertaken this process. If you are interesting in joining our PPG please email the practice via the ‘Contact’ tab.
A description of the profile of the members of the PPG:
While the current PPG membership is not directly reflective of the age/sex breakdown of the practice population, a significant proportion of the members are people who are likely to be moderate to high users of our services. By its nature, a PPG is always going to recruit regular service users more easily.
The current membership generally consists of patients who have a certain level of interest, confidence, free time and the work / life flexibility to participate. The practice catchment area includes both areas of deprivation and relative affluence. The Practice does not monitor the ethnicity of individual PPG members.
There are 23 PPG members within the group. There are both male and female representatives. Our patient participation group elected to exist as a virtual group with the aim to minimise exclusion of service users who would struggle to attend meetings either during the day or evenings. It was also felt that it would give equal voice to every participant, however it was acknowledged that this required the administrator of the virtual group (i.e. Practice Manager) to be transparent with sharing all views to all members without prejudice or screening of comments.
Age profile:
2 x members: 0 – 30 years
13 x members: 31- 64 years
8 x members: 65+
10 males/13 females
Advertising of the group is done via the practice website, posters, current PPG members approaching others and opportunistically by Practice staff when encountering patients
How it works:
1. The PPG group were asked to list any areas of concern or improvement in relation to the services we provide. The Practice also used complaints, significant events, comments and suggestions by patients to help.
2. We review these surveys and design a questionnaire which is then sent out to the PPG to agree the format and once this is achieved a random selection of patients (via letter and those attending the practice) are asked to complete the questionnaire (120 total: approx 5% practice population).
3. We collate this information from the questionnaire and report this information back to the PPG for their thoughts and opinions on how we can improve on the areas. The PPG then discuss and suggest how the Practice can implement these improvements.
4. We feedback to the PPG on what we have done.
PPG Report 2012/13
PPG Questionnaire
Results
Response rate 60%
Appointments
Q1: The last time you saw a Dr at the surgery how good was the Doctor at each of the following:
Giving you enough time:
Very Good 72.2%
Good 19.4 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 8.4%
Asking about your symptoms:
Very Good 77.8%
Good 16.7 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 5.5%
Didn’t answer 0.0%
Listening:
Very Good 75%
Good 13.9 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 11.1%
Explaining tests and treatment:
Very Good 69.5%
Good 22.2 %
Neither Good nor Poor 2.8%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 5.5%
Involving you in decisions about your care:
Very Good 69.5%
Good 19.4%
Neither Good nor Poor 2.8 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 8.3%
Treating you with care and concern:
Very Good 77.8%
Good 13.9%
Neither Good nor Poor 0.0 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 8.3%
Taking your problems seriously:
Very Good 69.5%
Good 16.6%
Neither Good nor Poor 0.0 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 0.0%
Didn’t answer 13.9%
Q2: Did you have confidence and trust in the doctor you saw?
Yes, definitely 80.5%
Yes, to some extent 11.2%
No, not at all 0.0%
Don’t know/can’t say 2.8%
Didn’t answer 5.5%
Q3: How easy is it for you get an appointment with a Practice Nurse at the surgery?
Haven’t tried 5.5%
Very 52.7%
Fairly 27.8%
Not very 2.8%
Not at all 0.0%
Don’t know 8.4%
Didn’t answer 2.8%
Q4: Last time you saw a Practice Nurse at the surgery how good did you find the Practice Nurse at each of the following:
Giving you enough time:
Very Good 66.7%
Good 11.1 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 13.8%
Didn’t answer 8.4%
Asking about your symptoms:
Very Good 61.1%
Good 11.1 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 13.9%
Didn’t answer 13.9%
Listening:
Very Good 63.9%
Good 11.1 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 11.1%
Didn’t answer 13.9%
Explaining tests and treatment:
Very Good 63.9%
Good 8.3 %
Neither Good nor Poor 0.0%
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 13.9%
Didn’t answer 13.9%
Involving you in decisions about your care:
Very Good 58.3%
Good 13.9%
Neither Good nor Poor 0.0 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 13.9%
Didn’t answer 13.9%
Treating you with care and concern:
Very Good 66.7%
Good 8.3%
Neither Good nor Poor 0.0 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 13.9%
Didn’t answer 11.1%
Taking your problems seriously:
Very Good 66.7%
Good 8.3%
Neither Good nor Poor 0.0 %
Poor 0.0%
Very Poor 0.0%
Doesn’t apply 16.7%
Didn’t answer 8.3%
Q5. In general, how satisfied are you with the care you get at the Surgery ?
Very 75%
Fairly 16.7%
Neither satisfied nor dissatisfied 0.0%
Quite dissatisfied 2.7%
Very dissatisfied 0.0%
Didn’t answer 5.6%
Q6. Would you recommend the Surgery to someone who has just moved to your local area.?
Yes 75%
Might 2.7%
Not sure 0.0%
Probably not 2.7%
Definitely not 0.0%
Don’t know 2.7%
Didn’t answer 16.7%
OTHER COMMENTS
If there is anything else you would like to tell us about your experience please do so here
| Was there anything particularly good about your GP/Nurse visit?
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| Would you find it helpful to be able to order your repeat prescription online?
Didn’t answer 11.2%
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| Any other suggestions or comments regarding the services we provide?
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PPG Meeting 19.2.2013
Discussed with PPG the questionnaire results. The PPG suggested an action plan as followed and was completed by March 2013.
- Set up on-line repeat prescription request service.
Practice Report to PPG 18.3.2013
The practice reported back to the PPG that on-line repeat prescription request service was now active.
This was advertised in practice, via the Practice website and Practice newsletter.
I would welcome any comments regarding this information
Kind regards
Matt Swatton
Practice Manager